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Return & Refund Policy

Last Updated: June 30, 2026

At Blacksmith Power Hammer, we stand behind every piece of equipment we sell. If a product isn't right for your shop, we want to make it right. Please read our complete return and refund policy below.

1. Return Eligibility

We accept returns on the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original, unused condition — not powered on, operated, or installed.
  • Power hammers must be in their original crating or packaging with all hardware, manuals, and accessories included.
  • Dies, parts, and accessories must be uninstalled and in original packaging.
  • A Return Merchandise Authorization (RMA) number must be obtained before shipping any item back to us.

To initiate a return, email info@blacksmithpowerhammer.com or call +1 (805) 451-4469 with your order number.

2. Return Period

  • Standard return window: 30 days from confirmed delivery date.
  • Defective or damaged items: Must be reported within 48 hours of delivery (see Freight Damage section of our Shipping Policy).
  • Warranty claims: Covered under the manufacturer's warranty period, which varies by product. Contact us with your order number for warranty service.

3. Product Condition Requirements

To qualify for a full refund, returned items must meet all of the following:

  • Never powered on, operated, or field-tested
  • Free from dirt, grease, scale, or forge debris
  • No modifications, welds, cuts, or alterations
  • All original components present (dies, bolts, manuals, safety guards, foot pedals, motor covers)
  • Original packaging (crate, box, foam) in reusable condition

Used & Refurbished Equipment: All sales of used or refurbished power hammers are final unless the item was materially misrepresented in the product listing. Contact us within 5 business days of delivery if you believe an item was misrepresented.

4. Return Process

  1. Contact us — Email info@blacksmithpowerhammer.com or call +1 (805) 451-4469 with your order number and reason for return. We respond same business day.
  2. Receive your RMA — We will issue a Return Merchandise Authorization number and return shipping instructions within 1 business day.
  3. Package securely — Power hammers and heavy machinery must be crated for freight return. Do not ship a power hammer as a parcel — it must go via freight carrier. We can arrange freight pickup at our expense for defective items.
  4. Ship the item — Use the carrier and shipping label/instructions provided with your RMA. Write your RMA number clearly on the outside of the package.
  5. Inspection & refund — Once we receive and inspect your return, we will process your refund within 5–7 business days.

5. Return Shipping Responsibility

  • Customer-initiated returns (change of mind): Customer is responsible for return freight shipping costs. For power hammers (typically 200–2,000 lbs), return freight costs are significant. We recommend getting a freight quote before initiating a return.
  • Defective or damaged items: We will arrange and cover return freight shipping at no cost to you.
  • Incorrect item shipped: We will arrange and cover return freight at no cost and ship the correct item immediately.
  • Parts and accessories under 150 lbs: Return shipping via UPS or FedEx Ground is the customer's responsibility for change-of-mind returns.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used, operated, or installed power hammers (unless defective)
  • Custom-ordered or special-order equipment
  • Items returned without an RMA number
  • Items returned more than 30 days after delivery
  • Items in non-original condition (missing parts, damaged packaging through customer mishandling)
  • All used & refurbished equipment (all sales final, see above)
  • Safety guides and digital resources
  • Consumable items (lubricants, protective coatings)

7. Refund Eligibility & Inspection

Upon receipt of your return, our team will inspect the item within 2 business days. We will notify you by email of the inspection result:

  • Full refund approved: Item meets all return conditions — full refund issued to original payment method.
  • Partial refund: Item shows minor signs of handling, missing non-essential accessories, or minor cosmetic issues — a restocking fee of 10–25% may apply. We will notify you before processing.
  • Return rejected: Item shows use, modification, or damage beyond normal handling. Item will be shipped back to you at your expense, or you may authorize us to dispose of it.

8. Refund Timeline

  • Refunds are processed within 5–7 business days after inspection approval.
  • Credit card refunds typically appear on your statement within 3–10 business days after we process, depending on your bank or card issuer.
  • PayPal refunds are typically processed within 1–3 business days.

9. Partial Refunds

Partial refunds may be issued in the following situations:

  • Item returned with missing accessories, dies, or hardware (deduction equals replacement cost)
  • Item shows signs of light handling beyond expected inspection (10–25% restocking fee)
  • Item returned in non-original packaging (5–15% restocking fee for repackaging)

We will always communicate any deductions with you before processing a partial refund.

10. Late Returns

Returns initiated or received after the 30-day window are not eligible for a refund unless the item is defective and covered under the manufacturer's warranty. If you believe your situation warrants an exception, please contact us — we handle each case individually.

11. Warranty & Defective Parts

Defective parts and warranty claims are handled separately from our return policy:

  • Contact us with your order number and a description of the issue (photos or video are very helpful).
  • We will ship replacement parts promptly at no charge for verified defects within the warranty period.
  • Power hammers typically carry a 1-year manufacturer's warranty on motors and mechanical components.
  • Dies and accessories carry a 90-day defect warranty.

12. Contact Us

To start a return or ask any questions about our return policy:

We reply to all return requests the same business day.